Legal notices and CGV

Legal Notice


Copines lingerie reserves the right to modify the T & Cs at any time without notice and with immediate application of the news.

These general conditions of sale are strictly subject to Swiss law and take effect immediately.

The customer

The customer declares to be a natural person, at least 18 years old and to have legal personality or, failing this, to hold parental authorization, respectively the consent of the legal representative, allowing him to place an order on the site.

When registering the customer's personal data, the latter ensures the accuracy and completeness of the mandatory data that he provides.In the event of an error in the wording of the customer's contact details, the latter assumes full responsibility.

The customer refrains from any purchase for resale, within the meaning of article 3 of the Federal Law against Unfair Competition (LCD; RS 241), and declares that his order is not directly related to a professional activity and remains limited to a strictly personal use.


  1. Acceptance of conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated here and expressly declares to accept them without reservation.

These general conditions of sale govern the contractual relations between Copines Lingerie and its client, both parties accepting them without reservation.

The GTC are enforceable against the customer who acknowledges, by validating his order, having read and accepted them without reservation, while guaranteeing full legal capacity as well as the required legal age (over 18).

2. Legal guarantee

The customer is required to check the condition of the items received immediately, in order to exclude any possible material or manufacturing defect, as well as to mention any damage related to transport.In accordance with the law, the customer is obliged to report any defect or anomaly affecting the products delivered to enable Copines lingerie to remedy them.It is essential to contact our services in order to denounce any problem with the article, supporting photo, specifying the order number and any information necessary to process the dispute.Any delivery problem linked to the carrier can in no way be attributed to Copines lingerie.

  1. Price

The prices are expressed in Swiss francs, plus postage and packaging.

The prices can be modified at any time without notice, the articles being invoiced on the basis of the tariff existing on the day of the recording of the order.

The prices will in no case be the subject of negotiations.

  1. Orders

Any order is deemed firm as soon as the full amount of the invoice is paid.

The information provided by the customer when ordering is binding.In the event of an error in the wording of the recipient's contact details, Copines lingerie can not be held responsible for the impossibility in which it could be to deliver the product.

  1. Payment Terms

Copines lingerie requires advance payment for all orders placed on the online store.

We offer secure payment methods such as Twint and standard credit cards.

  1. Delivery

Copines lingerie ships orders to addresses in Switzerland exclusively.In order to avoid any problem of loss of shipment by post, Copines lingerie ships the envelopes with a tracking number.Packages are sent by Economy courier also with a tracking number.The items ordered are, depending on the number of daily orders, shipped within 2 to 4 working days.These deadlines are indicative and not contractual.Copines lingerie reserves the right to shorten or extend this period without notice.

We strive to have sufficient stock to deliver orders upon receipt of payment.In case of out of stock, the customer is informed immediately.

All our goods sold travel at the risk and peril of the buyer, whatever the mode of transport.

Cases of theft after delivery by post can in no case be attributed to Copines lingerie.

Our delivery commitment is null in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to Copines lingerie.

  1. Conditions of exchange and return

A returned item must be returned intact and complete, unworn, unwashed, in its original packaging within 8 days of receipt of the order.Return costs are the responsibility of the customer and cannot give rise to a refund, except in the event of an error on the part of the seller.We advise you to choose a shipping method with tracking, letter followed if the shipment does not exceed 2cm in thickness or sending a package with tracking number, because Copines lingerie cannot be held responsible if the returned item was lost by the post office.

It is not possible to exchange the articles of an order but only to return them for a refund and then to place a new order.

8. Refund

The returned product (s) will be reimbursed within a maximum of 15 working days, depending on the payment method used at the time of purchase.

Return costs are the responsibility of the customer and cannot give rise to a refund.

  1. Photographs and illustrations

The photographs illustrating the products do not enter the contractual field.If errors are introduced, in no case the responsibility of Copines lingerie can be engaged.

All photo rights reserved.No reproduction or publication of the photographs is authorized, except with written authorization from Copines lingerie, under penalty of legal proceedings.

  1. Data Security and Privacy Policy

In order to process your orders made on the site www.copines-lingerie.c om, when you use the site, contact us, create an account, we must collect the following personal data: your name, e-mail address, number phone number, delivery and billing addresses.

When you visit our site, certain personal data may also be automatically collected by your internet browser.

Details concerning this data (cookies, IP addresses, internet browser) appear in the “cookies” section below in this document.

We use this personal data to:

  • Allow you to use the site
  • Deliver the product purchased on the site to you
  • Send you information about your orders, our news and our promotions if you have subscribed to our newsletter.You can unsubscribe from our newsletter at any time.
  • Respond to you if you contact us (for example using your order information regarding delivery, payment, items ordered, etc.)
  • Ensure the proper functioning and improvement of the site
  • Accounting treatment and for internal management reasons
  1. Cookies

A "cookie" is a file of limited size, generally made up of letters and numbers, sent by the internet server to the browser cookie file located on your computer's hard drive.

Third parties, such as Google or youtube for example, may also collect data from our website via cookies, third-party modules and widgets.

These third parties collect data directly from your browser and the processing of this data is subject to their own personal data protection charters.

Cookies allow us to collect personal information and data for:

  • optimize our website and detect any technical problems
  • understand how you use our site
  • memorize your choices and preferences on your customer account (country, language or other)
  1. Litigation

This contract is subject to Swiss law.Copines lingerie cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from the misuse of the products sold.

The responsibility of Copines lingerie will be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products as well as on their labels.

In the event of difficulties in the application of this contract, the customer has the possibility, before any legal action, to seek an amicable solution.Indeed, complaints or disputes will always be received with kindness and attention.In the event of a dispute, the customer will first contact Copines lingerie for a solution.

  1. Law and place of jurisdiction

Only Swiss law is applicable.

The jurisdiction is in Lausanne.Lingerie girlfriends and the customer are also entitled to file a claim at the customer's place of residence.

Copines lingerie can be contacted by mail: Rte du Martheray 5, 1173 Féchy