Returns and Refunds

Conditions of exchange and return

A returned item must be returned intact and complete, unworn, unwashed, in its original packaging within 14 days of receipt of the order.Return costs are the responsibility of the customer and cannot give rise to a refund, except in the event of an error on the part of the seller.We advise you to choose a shipping method with tracking, letter followed by A + mail if the shipment does not exceed 2cm in thickness or sending a package with tracking number, because Copines lingerie cannot be held responsible if the returned item was lost by post.

It is not possible to exchange the articles of an order but only to return them for a refund and then to place a new order.

Refund

The returned product (s) will be reimbursed within a maximum of 15 working days, depending on the payment method used at the time of purchase.

Return costs are the responsibility of the customer and cannot give rise to a refund.